Empathy
Empathy refers to the ability to really see and hear another person and understand him from his perspective.(1)
Bolton, Robert (1979) People Skills, How to Assert Yourself, Listen to others and Resolve Conflict, New York: Simon & Schuster
Eyre, Linda and Richard (1993) Teaching Your Children Values, New York: Simon & Schusters
Gordon, Mary (2005) Roots of Empathy, Toronto: Thomas Allan Publisher
1. Bolton, Page 259