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Emotional Intelligence

Thomas Gordon in Parent Effectiveness Training talks about labelling feelings so we can express them[1]

There are three approaches or constructs: Skills, abilities, or competencies

Salovey identifes domains within his basic definition of emotional intelligence:

1. Knowing one's emotions:self awareness
2. Managing emotions
3. Motivating oneself
4. Recognizing emotions in others
5. Handling relationships

Researchers Mayer and Salovey see Emotional Intelligence as an ability analogous to the ABILITY to read a map.

Daniel Goleman, Emotional Intelligence is defined by COMPETENCIES, which may be developed through training.

Emotional Competency Inventory (ECI) is a feedback tool, a reflection of feedback from your boss, your peers, and those who report to you at work. The ECI model has changes from the original model published in Daniel Goleman's book "Working with Emotional Intelligence". The following changes were made:

- Five clusters reduced to four clusters

Self Regulation and Motivation were combined to form Self Management

- 25 Competencies were reduced to 18

Originally developed by Richard Boyatzis and Daniel Goleman, the ECI is designed to measures 18 competencies organized into four clusters: Self-awareness, self-management, social awareness,and relationship management.

Self-Awareness concerns knowing one's internal states, preferences, resources, and intuitions. The Self- Awareness cluster contains three competencies:

Emotional Awareness: Recognizing one's emotions and their effects

Accurate Self-Assessment: Knowing one's strengths and limits

Self-Confidence: A strong sense of one's self-worth and capabilities

Self-Management refers to managing ones' internal states, impulses, and resources. The Self- Management cluster contains six competencies:

Emotional Self-Control(formerly called self-control): Keeping disruptive emotions and impulses in check

Transparency(formerly called Trustworthiness): Maintaining integrity, acting congruently with one's values

Adaptability: Flexibility in handling change

Achievement: Striving to improve or meeting a standard of excellence

Initiative: Readiness to act on opportunities

Optimism: Persistence in pursuing goals despite obstacles and setbacks

Social Awareness refers to how people handle relationships and awareness of others' feelings, needs, and concerns. The Social Awareness cluster contains three competencies:

Empathy: Sensing others' feelings and perspectives, and taking an active interest in their concerns

Organizational Awareness: Reading a group's emotional currents and power relationships

Service Orientation: Anticipating, recognizing, and meeting customers' needs

Social Awareness includes Empathy, Service orientation, and Organizational awareness.

Relationship Management (formerly called Social skills)concerns the skill or adeptness at inducing desirable responses in others. The Relationship Management cluster contains six competencies:

Developing Others: Sensing others' development needs and bolstering their abilities

Inspirational Leadership (formerly called simply ledeadership: Inspiring and guiding individuals and groups

Change Catalyst: Initiating or managing change

Influence: Wielding effective tactics for persuasion

Conflict Management: Negotiating and resolving disagreements

Teamwork " Collaboration: Working with others toward shared goals. Creating group synergy in pursuing collective goals.

Cooper and Sawaf (1996) introduce a Four Cornerstone Model in their book Executive EQ:

First Conerstone: Emotional Literacy

Emotional Honesty
Emotional Energy
Emotional Feedback
Practical Intuition

Second Cornerstone: Emotional Fitness

Authentic Presence
Trust Radius
Constructive Discontent
Resilence and Renewal

Third Cornerstone: Emotional Depth

Unique Potential and Purpose
Committment, Accountability and Conscience
Applied Integrity
Influence Without Authority

Fourth Cornerstone

Intuitive Flow
Reflective Time-Shifting
Opportunity Sensing
Creating the Future


[1]Thomas Gordon, (1970) Parent Effectiveness Training, New York: Plume


Berger, Janice (2000) emotional fitness, discovering our natural healing power, Toronto: Penguin
Cooper, Robert K. and Ayman Sawaf (1996) Executive EQ, Emotional Intelligence in Leadership & OrganizationsNew York: Penguin Putnam

Covey, Stephen R. (1989,2004) The 7 Habits of Highly Effective People, New York: Simon and Schuster, 1989
Goleman, Daniel (1995) Emotional Intelligence, New York: Bantam Books
Gordon, Thomas (1970) Parent Effectiveness Training, New York: Plume
Nussbaum, Martha C (2001) Upheavals of Thought, Cambridge: Cambridge Universoty Press